Quality Control Technician

JOB SUMMARY

The Quality Control Technician is responsible for inspecting, testing, and ensuring the proper functioning of all equipment before it is returned to touring stock or sent to customers. This role involves using appropriate test equipment to verify that all gear meets factory specifications, cleaning and maintaining concert lighting equipment, and overseeing labor for efficient quality control processes. The technician will also manage the queue of lights slated for QC, ensuring high output and minimal delays.

JOB RESPONSIBILITIES AND REQUIREMENTS

Essential Duties and Responsibilities include the following. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Other duties may be assigned.

• Understands, abides by, and instills the philosophy, policies, and procedures of Bandit Lites.
• Clean and maintain concert lighting equipment, ensuring that all units are free of dust, dirt, and grime, and are in excellent condition for future use.
• Manage the queue of lights slated for quality control, ensuring that lights are processed efficiently and without delay. Prioritize lights based on urgency and availability and track the status of each unit through the QC process.
• Oversee the output of the QC team, ensuring that the volume of lights processed is high and that all equipment meets the company’s standards for functionality and appearance.
• Oversee and direct the assigned labor to ensure high levels of efficiency, and accuracy during the quality control process.
• Ensure productivity and rule-following of all assigned QC labor. Monitor performance to ensure tasks are being completed on schedule and in compliance with company guidelines. Provide guidance and corrective action as needed to maintain high standards of efficiency and quality.
• Collaborate with the Technical Services Department and Inventory team to maintain accurate quality control records and data.
• Provide customer repairs and sales preparation support as needed to ensure timely and accurate service.

Requirements and Expectations

• Strong electrical and mechanical skills to repair and maintain concert lighting equipment.
• Experience working with concert lighting systems, including understanding the various types of lights and their functions.
• Comprehensive knowledge of all lighting equipment, including both operational and maintenance aspects.
• Proficient in using test equipment (e.g., multi-meters, oscilloscopes) to diagnose electrical issues and verify equipment functionality.
• Ability to clean lighting equipment, including disassembling and reassembling parts, removing dirt, dust, and grease, and maintaining equipment in optimal condition.
• Capable of working safely with high-voltage electrical systems and components, following proper safety protocols.
• Computer troubleshooting skills.
• Familiarity with soldering, wiring, and basic mechanical repair techniques used in lighting maintenance.
• Strong prioritization and time management skills to manage multiple tasks and ensure timely completion of QC processes.

Preferred Skills

Strong attention to detail and problem-solving skills, possess strong work ethic; both reliable and punctual, the ability to work independently and prioritize tasks effectively, Excellent communication skills, both verbal and written, Flexibility to adjust to changing priorities and emergencies, excellent time management skills and the ability to multi-task, physical stamina and ability to perform role requirements.

QUALIFICATIONS

Education: Associates degree in lighting repair related field.

Experience: 2+ years of experience troubleshooting electronic and mechanical devices.