IT Support Technician

The IT Support Technician will install hardware & software as well as maintain computer systems and equipment. Troubleshoot and diagnose PC & Network issues. Provide support for any staff needing computer-related hardware / software support.  Help build reporting templates and work to integrate various software programs to improve business processes.

JOB RESPONSIBILITIES AND REQUIREMENTS

Essential Duties and Responsibilities include the following. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Other duties may be assigned.

• Understands, abides by, and instills the philosophy, policies, and procedures of Bandit Lites.
• Full time on-site throughout the entire workday at the Bandit Lites Nashville locations.  No part of this job is work from home.
• Help design, develop and evaluate reporting dashboards in various BI platforms
• Help design and maintain API integrations with various business software
• Develop and maintain internal applications on various low code programs such as power apps and Retool
• Respond to IT questions for Bandit employees
• Research, fix, document all PC & Network issues as they come about
• Maintain printer fleet through repair / replacement / vendor relationships
• Maintain network hardware through repair or replacement.
• Ensure compliance with procedural requirements and best practices for data security and privacy.
• Stay informed about emerging technologies and industry trends, recommending innovations that can drive operational excellence.
• Assist operations in infrastructure build outs. Pulling / terminating new network runs. Installing Phones / WAPs / Cameras / etc. as needed.
• Assist with the development and implementation of facilities automation systems
• Be available as needed to address IT emergencies; respond promptly to all forms of communication to ensure rapid resolution.

Requirements and Expectations

• Demonstrate initiative and sense of responsibility.
• Familiarity with tools such as SSMS, PowerApps, and Retool.
• Strong knowledge of Microsoft 365 admin environment. Entra, Azure.
• Ability to assist users with limited technical knowledge, troubleshoot IT issues, and translate complex concepts into simple, understandable terms.
• Proficient understanding of IT infrastructure components, such as servers and storage systems.
• Proficient in scripting languages for automation and system integration tasks is beneficial
• Ability to maintain confidentiality.
• Punctuality and timeliness expected and tracked during standard work hours.
• Willingness to take on additional responsibilities as assigned.
• Exceptional hardware and software troubleshooting skills, with hands-on experience in diagnosing and resolving technical issues.
• Ability to conduct research into networking issues and products as needed, staying up-to-date on emerging technologies and best practices.
• Availability for on-call support, with the ability to respond to IT emergencies outside of standard working hours when necessary.
• Comfortable in office and warehouse environments, including inspecting, installing, and maintaining IT equipment in various settings.
• Dexterity and physical ability to operate computer keyboards, mice, and handle other computer components, as well as perform necessary manual tasks.
• Experience with inspecting and installing cables in challenging environments such as floors and ceilings.
• Some travel may be required for on-site support or to address network issues at remote locations.
• Ability to lift up to 50lbs and to stand/walk for extended periods.

Preferred Skills

Strong attention to detail and problem-solving skills, possess strong work ethic; both reliable and punctual, the ability to work independently and prioritize tasks effectively, Excellent communication skills, both verbal and written, Flexibility to adjust to changing priorities and emergencies, excellent time management skills and the ability to multi-task, physical stamina and ability to perform role requirements.

QUALIFICATIONS

Education: Degree or Certification in Information Technology, Computer Science, or related field.

Experience: 3+ years of IT related work experience